What Percentage Do Not Know About Emergency Services

I love statistics.

This is weird, because I'm usually non a numbers guy. I can't stand math, whether abstract or practical. I may or may not accept in one case erased a problem out of my textbook because I couldn't effigy information technology out (yes, it's possible, simply it took an entire pencil eraser).

Though math and I aren't on speaking terms, I get along fine with statistics. Stats speak to me—they're not the whole journeying, just they're bully signposts. Stats lonely won't go you where you need to get, merely they can definitely help you find your way.

For example, these ten field service management statistics will give you a broad idea of where the industry stands today. From there, the journey'south up to you.

Field service management statistics

1. The global field service market i south predicted to business relationship for $4.45 billion by 2022. (Source: Stratistics)

The size of the field service market in 2016 was $ane.78 billion, so it'due south expected to abound at a xvi.v% compound annual growth rate.

The biggest market place share in that forecast catamenia is predicted to be in schedule and dispatch. Don't want to be left behind? Cheque out this Capterra mail for how an FSM service scheduling characteristic can relieve yous coin and help employee-manager relationships.

2. By 2020, 10% of emergency field service work will exist both triaged and scheduled past bogus intelligence. (Source: Gartner; research available to Gartner clients just)

Speaking of scheduling, tech research business firm Gartner predicts that artificial intelligence will do some of that scheduling for you. That's not the only fashion artificial intelligence can aid field service, though—AI'due south field service applications run from scheduling, to predictive maintenance, to using by information to make future plans.

Interested in field service direction vendors that utilise AI? Check out ClickSoftware'due south StreetSmart or CoreSystems in Capterra's field service management software directory.

Hal 9000, the AI from 1968's "2001: A Space Odyssey"

3. By 2020, more than than 75% of field service organizations with over 50 users will deploy mobile apps that go across simplified data drove and add capabilities that help technicians succeed. (Source: Gartner)

Gartner likewise predicts that field service direction software will get a big gene for pocket-size service companies that are looking to abound. Those "capabilities that help technicians succeed" can exist anything from electronic signature, to service history tracking, to inventory command features that tell you whether or non yous take the part you demand.

4. Productivity software is the number ane priority in small-scale businesses' tech budgets. (Source: Salesforce)

If y'all're a small service business, your competitors are making software a priority. If you don't want to get left behind, checking out field service direction software vendors might be a good idea.

5. By the stop of 2016, the number of field service companies moving to a service-based model grew from 9% to 23%. (Source: TSIA)

More companies are realizing the benefits of focusing on service, or, as information technology'due south called, servitization. In servitization, a business makes money by offering services and information every bit part of the product (along with the concrete product itself).

6. The chore outlook for HVACR technicians is bright—information technology is predicted to grow 14% overall between 2014 and 2024. (Source: Bureau of Labor Statistics)

The median pay for 2016 wasn't bad, either, at $45,910. The task growth is due, in role, to the fact that many Infant Boomers are, or will be, retiring in the nigh hereafter. If yous're a potential technician and you're reading this, now's the time to wait into the field. If you lot manage HVAC repair technicians, consider how software can assist y'all hold on to your retiring workers' tribal noesis.

seven. Field service jobs in the energy manufacture have a bright outlook, too. In the next three years, over 60% of workers might need replacing. (Source: trade-schools.net)

With traditional energy and solar energy combined, up to ii meg new jobs could be created in the energy sector by 2030.

viii. 52% of service companies however exercise things manually—paper, pens, headaches. (Source: Field Technologies Online)

Though this seems like a boring stat, it'south actually a large lucrative opportunity. Roughly half of your competitors oasis't yet taken advantage of software.

Capterra's field service management software directory has 408 options to choose from. Is there 1 area yous know your business tin improve in? Utilize the features filter on the far right side of the directory to narrow your focus to the things most important to your business, whether that's dispatch management, or vehicle routing, for example.

9. Reports of e-mail marketing's decease have been profoundly exaggerated: 72% of American adults adopt communication by email. (Source: MarketingSherpa)

As a service concern owner, you want to brand certain you're reaching your customers in a way that's convenient for them. Overwhelmingly, this means sending something to their (electronic) inbox. Consider getting a form of email marketing software, which tin can make the process far easier. Don't have a big marketing budget? Consider one of these complimentary email marketing software programs.

x. Workers who complete associates degrees in applied or technical sciences out-earn workers with bachelor'south degrees by $two,000 to $11,000. (Source: ACTE)

Retrieve all those mean jokes about trade school degrees being worth less than four-twelvemonth college diplomas? Yes, nigh that…

Nutrient for thought

Field service management statistics I missed

Got any service manufacture management stats that might help other readers chart their own journey in the field? If so, I'd love to see them in the comments below.